Return & Shipping Policy

Returns are accepted within 7 days of receiving the shipment. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

 

RETURN POLICY

We hope that you love your jewelry, but if you change your mind we're happy to do a return or exchange within 7 days of receiving your item(s). To be eligible for returns all items must be unworn, and have packaging intact.

Please note that custom made orders are not eligible to be returned or exchanged. It's our priority that you love your pieces and we'll do everything we can to make you happy. Sale items are also not eligible for refunds.

To make a return please email sandra@oftwohearts.com with your name and order number in the subject line. 

Please note that the costs of shipping and returns are not refundable. 

 

SHIPPING

HOW CAN I TRACK MY ORDER?

A tracking number will be automatically emailed to you when your order has been shipped. 

WHEN WILL MY ORDER SHIP? 

Most of our pieces are in stock and ready to ship within 1-2 days of ordering. However, some of our pieces are carefully handmade to order so we ask for a 1 week ship time on those (these will be marked as so in the product description).